Privacy Policy

Makeroni ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website at makeroni.co and related services (the "Platform").

By using the Platform, you consent to the practices described in this policy.

Information you provide:

• Account information: Name, email address, phone number, and password when you create an account
• Profile information: Avatar, display name, city, interests, and children's names/dates of birth (if provided for age-appropriate class matching)
• Payment information: Credit/debit card details processed securely through Stripe — we do not store your full card numbers
• Communications: Messages you send through the Platform (e.g., private lesson/event requests, support tickets)
• Reviews: Ratings and comments you leave about classes and Studios

Information collected automatically:

• Usage data: Pages visited, features used, classes viewed, bookings made, and search queries
• Device information: Browser type, operating system, device type, and screen resolution
• Log data: IP address, access times, and referring URLs
• Cookies and similar technologies: We use cookies, local storage, and analytics tools (including Microsoft Clarity) to understand how you use the Platform

We use your information to:

• Provide, operate, and improve the Platform
• Process bookings, payments, and credit transactions
• Send booking confirmations, reminders, and notifications via email and SMS
• Connect you with Studios for private lesson and event requests
• Personalize your experience (e.g., class recommendations, location-based search)
• Process referrals and loyalty rewards
• Respond to your support requests
• Detect and prevent fraud, abuse, and security incidents
• Analyze usage patterns to improve our services
• Send marketing communications (with your consent, where required)

We do not sell your personal information. We share your information only in the following circumstances:

With Studios and Instructors: When you book a class, your name and email are shared with the Studio to manage enrollment. For private lesson/event requests, your name, email, phone number, and message are shared with the Studio only after they accept the lead and complete payment.

With Service Providers: We share information with trusted third-party providers who help us operate the Platform, including:

• Stripe — payment processing
• SendGrid — email delivery
• Twilio — SMS notifications
• Microsoft Clarity — analytics and session recording

For Legal Reasons: We may disclose your information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove or anonymize your personal data within 90 days, except where we are required to retain it for legal or accounting purposes.

Booking records and payment transaction data may be retained for up to 7 years for financial compliance.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure payment processing via Stripe, and access controls on our systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email
• SMS opt-out: Reply STOP to any SMS message to unsubscribe

To exercise any of these rights, please contact us at info@makeroni.co. We will respond within 30 days.

We use cookies and similar technologies for:

• Essential cookies: Required for authentication and basic Platform functionality
• Analytics cookies: Help us understand how users interact with the Platform (e.g., Microsoft Clarity)
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Platform.

The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

Parents may provide their children's names and dates of birth for the purpose of booking age-appropriate classes. This information is collected from the parent's account and shared only with the relevant Studio.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your data. We do not sell personal information.

To exercise your CCPA rights, contact us at info@makeroni.co.

The Platform is operated from the United States. If you access the Platform from outside the U.S., your information will be transferred to and processed in the United States. By using the Platform, you consent to this transfer.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@makeroni.co

Or visit our Support page.